Shipping policy

 

SHIPPING POLICY

 


 

1. Shipping Areas

 


STM currently ships to:

 

  • Switzerland

  • Selected European countries

 


Shipping availability may vary depending on destination and carrier restrictions.

 

 

 

2. Shipping Times

 


 

Switzerland

 


Orders shipped within Switzerland are processed and delivered very quickly.

 

  • Estimated delivery time: 1–3 business days

  • Orders are dispatched promptly after order confirmation

 


 

Europe

 


Orders shipped to European destinations may take longer due to international transit and customs processes.

 

  • Estimated delivery time: 5–10 business days

  • Delivery times are estimates and may vary depending on the destination country

 

 

 

 

3. Processing Time

 


Orders are typically processed within 1–2 business days after payment confirmation.


Processing times may be extended during high-demand periods, limited releases, or unforeseen circumstances.

 

 

 

4. Shipping Costs

 


Shipping costs are calculated at checkout and vary depending on destination and order size.


STM reserves the right to modify shipping rates at any time without prior notice.

 

 

 

5. Customs, Duties & Taxes (Europe)

 


For orders shipped outside Switzerland:

 

  • Customs duties, import taxes, or additional fees may apply

  • These charges are the responsibility of the customer

  • STM is not responsible for delays caused by customs clearance

 

 

 

 

6. Delivery Responsibility

 


Once an order has been handed over to the shipping carrier:

 

  • Responsibility for the shipment transfers to the customer

  • STM is not liable for lost, delayed, or damaged packages caused by the carrier

 


Customers are responsible for providing accurate shipping information at checkout.

 

 

 

7. Incorrect Address & Failed Delivery

 


If a package is returned due to:

 

  • Incorrect or incomplete address

  • Failure to collect the package

 


STM reserves the right to:

 

  • Charge additional shipping fees for reshipment

  • Refuse a refund

 

 

 

 

8. Order Tracking

 


Tracking information will be provided when available.


STM is not responsible for tracking delays or inaccuracies provided by shipping carriers.

 

 

 

9. Delays & Force Majeure

 


STM shall not be held responsible for shipping delays caused by circumstances beyond its control, including but not limited to:

 

  • Carrier delays

  • Weather conditions

  • Customs inspections

  • Force majeure events

 

 

 

 

10. Contact

 


For shipping-related questions, customers must contact STM through the official contact channel provided on the website.